Legal Policies & Statements
Shipping, Returns and Cancellations
HIPPING, REFUNDS & CANCELLATION POLICY
Last Updated: September 4, 2026
LoveYouMuchly.com offers several different types of products, services and experiences. Because a physical product, digital download, coaching appointment, workshop and custom LOVE SCENES™ commission are fundamentally different, refund and cancellation terms vary by offering.
Any specific refund or cancellation terms disclosed at checkout, in a proposal, contract, booking agreement or product description will apply to that particular purchase.
Coaching and Individual Services
Appointments may be rescheduled according to the cancellation or rescheduling terms provided at booking.
Because appointment time is reserved specifically for the client, late cancellations and missed appointments may be non-refundable or subject to a rescheduling fee when disclosed at booking.
Unused portions of coaching packages are subject to the terms provided when the package is purchased.
Workshops, Speaking and Organizational Engagements
LoveMaxxer™ workshops, speaking engagements, organizational facilitation and other contracted services may require deposits, advance payments and reserved dates.
Cancellation, rescheduling, travel expenses and refund terms for these engagements will be stated in the applicable proposal, invoice, agreement or statement of work.
Those specific written terms supersede this general policy for the engagement.
LOVE SCENES™ and Other Custom Creative Work
LOVE SCENES™ and other commissioned creative products are personalized and created specifically for the customer.
Because significant creative work may begin after an order is accepted, cancellation and refund eligibility depend on the stage of production.
Any applicable deposit, cancellation, revision and approval terms will be disclosed before or at the time the commission is accepted.
Once substantial custom creative work has begun or a completed custom work has been delivered, payments may be non-refundable to the extent permitted by applicable law and the terms disclosed for the commission.
If LoveYouMuchly.com is unable to fulfill an accepted commission, the customer will be contacted regarding an appropriate remedy.
Digital Products
Due to the nature of immediately accessible or downloadable digital products, digital purchases may be non-refundable after access or delivery, except where required by law or where the product is materially defective or inaccessible due to an issue within our control.
Please contact us if you experience a technical problem accessing a purchased digital product.
Gift Cards
LOVE.IN.ACTION.™ Gift Cards are generally not refundable for cash except where required by applicable law.
Gift cards are subject to applicable state and federal laws governing gift certificates and gift cards.
Shipping of Physical Products
When LoveYouMuchly.com offers physical products, available shipping methods, estimated delivery times and applicable shipping charges will be displayed during checkout when available.
Processing and delivery times may vary depending on the product, destination, carrier and whether an item is personalized, made to order or fulfilled by a third-party provider.
Shipping and delivery estimates are not guarantees. LoveYouMuchly.com is not responsible for carrier delays or other delivery circumstances outside our reasonable control.
If a physical order arrives damaged, incorrect or appears to have been lost in transit, please contact us promptly at loveyoumuchlygifts@gmail.com with your order information so we can investigate and determine the appropriate next step.
Digital products and digitally delivered services, including LOVE SCENES™ unless otherwise specified, do not require physical shipping.
Physical and Curated Products
If LoveYouMuchly.com offers physical products, the return eligibility and return period applicable to that product will be disclosed on its product page or during purchase.
Personalized, custom-made, perishable, final-sale or otherwise designated non-returnable products may not be eligible for return except where required by law or where an item arrives defective, damaged or materially different from what was ordered.
If an item arrives damaged or incorrect, please contact us promptly with your order information and, when appropriate, photographs documenting the issue.
Do not return a product without first contacting us for return instructions.
Events and Retreats
Events, retreats and other experiences may involve advance reservations, venue commitments, travel arrangements and limited capacity.
The cancellation, transfer and refund terms for each event will be provided as part of that event's registration or purchase terms.
Processing Approved Refunds
Approved refunds will generally be issued to the original method of payment where practicable. Processing times may vary depending on the payment provider or financial institution.
Questions
If you're unsure which policy applies to your purchase, contact us before purchasing: